Refund Policy

Last updated: November 7, 2026

The Atox app is free. This policy covers Atox paid plans (Start, Pro, Max and Ultra). Payments are processed by Dodo Payments, our Merchant of Record, and refunds go back to the original payment method through them.

Paid plans include AI model usage that we pay providers for as you use it. That is why refunds depend on how much of the plan you have used.

Cancelling

You can cancel at any time in the Atox app. Your plan stays active until the end of the billing period you already paid for, and you are not charged again. Cancelling does not refund the current period by itself.

First purchase

If you are not happy with your first purchase of a paid plan, ask for a refund within 14 days of the payment. You get a full refund if you have used no more than 10% of that period's usage allowance. Above that, we do not refund the first purchase, except where the law requires it.

Renewals

Renewals are not refundable. Cancel before your renewal date to avoid the next charge. If you forgot to cancel and have not used Atox models at all since the renewal, write to us within 7 days of the renewal and we will refund it.

Upgrades and downgrades

An upgrade starts right away; Dodo Payments charges the difference for the rest of the current period. A downgrade starts with your next billing period. Neither is refunded once it has started.

EU, EEA and UK customers

If you withdraw from a purchase within 14 days as described in our Terms of Service, we refund the price minus the part of the service you have already used, in proportion to the usage allowance. Once the allowance is fully used, the right of withdrawal no longer applies.

Problems on our side

If you were charged by mistake or twice, we refund the extra charge in full. If Atox models were unavailable for a large part of your billing period because of a problem on our side, we refund the affected part of that period.

When we do not refund

• unused allowance at the end of a period, or a plan you forgot to use;
• outages or changes caused by model providers or other services outside our control, beyond what is described above;
• accounts closed for breaking the acceptable use rules.

If you open a chargeback instead of contacting us, we may pause your account until it is resolved. Please write to us first; it is usually faster.

How to ask for a refund

Write to malikfattaevx@gmail.com from the email of your Atox account, with the date of the payment, or reply to your Dodo Payments receipt. We answer within 3 business days. Approved refunds usually reach you within 5–10 business days, depending on your bank.

Nothing in this policy limits your rights under the consumer laws of your country.